Bet9ja customer care number, email and WhatsApp: the official contacts
The contacts Bet9ja lists on its own pages, linked at the bottom so you can check them.
What is the Bet9ja customer care number?
Open 08:00 to 21:00.
What is the Bet9ja customer care email?
Bet9ja gives no email address on its contact page. It has a message form there instead, and tries to answer within 48 hours. For a complaint about a casino game result, its casino terms give cs@mybet9ja.com, within 72 hours.
Live chat, Telegram and social accounts
- Telegram assistant: t.me/Bet9jaAssistOfficialBot
Does Bet9ja have a WhatsApp number?
Bet9ja's contact page lists its phone lines, a message form and a Telegram assistant, and no WhatsApp number.
Also on Bet9ja's page
- Bet9ja's office address on the same page: Tomi's House, 9 Funsho Williams Avenue, by Fire Service Station, Ojuelegba Bus Stop, Lagos.
Before you contact Bet9ja about a withdrawal
These are Bet9ja's own rules on withdrawals. Check them before you write: when one of them applies, it is the answer support will give.
- How long it takes: Within 24 banking hours; the terms allow up to 5 banking days.
- Every withdrawal needs a one-time code sent by SMS or email.
- Withdrawals go to a bank account only; the Bet9ja virtual account takes deposits but cannot receive withdrawals.
What people bring to Bet9ja support
Each links to Bet9ja's own rule on it and what to do:
- How long does a Bet9ja withdrawal take?
- Bet9ja minimum withdrawal: how much can I withdraw?
- My Bet9ja withdrawal code did not arrive or has expired
- Bet9ja suspended my account when I tried to withdraw
- I deposited by mistake. Can I withdraw it from Bet9ja?
How to tell a fake Bet9ja agent
Bet9ja lists four phone numbers and no email address. A number or address that is not on this page is not one Bet9ja gives, whoever posts it. The other signs are the same at every bookmaker: how to spot a fake agent, and what to have ready before you call.
More on Bet9ja
- Bet9ja review: the rules that decide whether you get paid
- Bet9ja registration: sign up, ID checks and the one-account rule
- Bet9ja app: where to download it safely
- Bet9ja withdrawal time, minimum and problems: what to do
- How to load a booking code on Bet9ja, and how to book one
- Convert a Bet9ja booking code to SportyBet, MSport or BetKing, free
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